The most honest, expert advices I’ve received today for my MacBook Pro and iPhone checkups. This store will not charge you for anything unless it is 100% necessary. I am both truly surprised, and at the same time, impressed. Easygoing, excellent and direct communication. Super fast services above expectations. Thank you kindly, especially Jacob for the assist during the visit.
Whatever's wrong with your laptop.
Cracked screen, broken hinge, dead keyboard, snapped DC jack, fan that sounds like a hairdryer, coffee on the keys — we fix every part of every modern laptop. Original parts only, from the screen to the screws, on every brand we touch.
Apple MacBook
Microsoft Surface
Dell
HP
Lenovo
ASUS
Acer
Razer
MSI
Every laptop, every fault.
Each one diagnosed for free. Fixed price quote before we touch anything. Pay on pickup, 90-day warranty.
Screen replacement
Cracked LCD, dead pixels, lines down the panel, backlight gone, hinge popped the screen off its bezel. Most-common laptop repair we do.
Get a quoteBattery replacement
Two-hour battery. Won't hold charge. Swollen and lifting the trackpad. Stop using it — swollen cells are a fire risk. OEM cells in same-day for most models.
Get a quoteHinge repair
Hinges that snap, screen that won't stay open, plastic around the bezel cracked. Way more common on HP, Acer and Dell mid-range — that's where the design margin is thinnest.
Get a quoteKeyboard replacement
Dead keys, sticky keys, missing keycaps, mushy feel, coffee got in. On thin laptops the keyboard isn't a separate part — it's built into the whole topcase.
Get a quoteTrackpad repair
Trackpad clicks but doesn't move pointer. Pointer moves but won't click. Half the surface is dead. The fix depends entirely on whether the trackpad or the cable failed.
Get a quoteCooling system
Fan running at full tilt all the time, laptop hot to the touch, performance drops after 10 minutes. Almost always dried-out thermal paste and a dust-clogged heat-pipe. Cheap fix, huge difference.
Get a quoteCharge port + USB / Thunderbolt
Charger won't click in. External monitor only works at one angle. USB only registers half the time. Almost always the port itself — soldered to the board and replaceable in our workshop.
Get a quoteLiquid damage & board repair
Coffee. Wine. Water. Cordial. Soup. Bring it in fast — every hour matters with liquid damage. Logic-board cleaning, component-level micro-solder, and data preservation throughout.
Get a quoteSoftware, boot & security
Won't boot, blue screen, ransomware, forgotten password, slow startup, sketchy pop-ups, fake virus warnings. Often nothing is physically wrong — it's a software job.
Get a quoteOriginal parts on every laptop brand.
Full access to manufacturer parts on HP, Lenovo, Acer, Dell, MacBook and more. We have parts accounts with every major distributor — anything we don't stock today usually arrives next-day. No aftermarket panels, no generic batteries.
Laptops since 2013. Every snapped hinge, every fried board, every dead drive.
- Manufacturer-original LCDs & OLEDs sourced for every model
- Manufacturer-original cells for HP, Lenovo, Dell, Acer, MacBook
- Component-level micro-solder on the logic board
- Board-side micro-solder replacement (not whole-board swap)
- Battery health calibration after fit
- Re-bond & reinforce hinge mounts on cracked plastic chassis
- Strip-down, ultrasonic fan clean, repaste with premium compound
- Topcase swaps incl. speakers, trackpad and palmrest
- Storage preservation is priority — even when laptop is dead
- Windows / macOS reinstall — your files back in their folders
- Swollen-battery jobs handled safely on the bench
- Single keycap & mechanism swaps where supported
Common questions, plain answers.
If your question isn't here, send us a quick message — we'll usually come back within a couple of hours.
Will I lose my data?
No. Screen, battery, keyboard, hinge, trackpad and port repairs don't touch your drive. For SSD upgrades or liquid damage we clone everything across first, free. Storage preservation is priority — even when the laptop itself is dead.
Mac and PC — do you do both?
Both. MacBook (Intel and Apple silicon), Windows laptops, Surface, Chromebooks, gaming laptops. We've been working on every laptop you can name since 2013.
How long for a screen replacement?
MacBook displays: same day, usually 3–4 hours. Most Windows laptops: 24–48 hours because panels are ordered overnight from our Melbourne distributor.
What's the warranty?
Minimum 90 days on parts and labour, written on the receipt. Repairs done with genuine Apple Service Pack displays are covered for 12 months by our extended warranty (the manufacturer's own warranty doesn't carry over after a non-authorised repair). Original-parts only on every brand — no aftermarket panels, no generic batteries.
Will TouchID still work after a MacBook repair?
Yes — TouchID and TrueTone are preserved on Mac repairs. We use genuine Apple displays and run the calibration through Apple's own tooling before you collect.
My laptop won't boot at all — is it dead or saveable?
Free diagnosis. Often it's a battery, charge IC, or boot circuit — saveable for a fraction of a new laptop. If it really is beyond economic repair we'll say so plainly, recommend trade-in value, and rescue your data either way for no extra charge.
My battery is swollen and lifting the trackpad — is that dangerous?
Yes — swollen cells are a fire risk. Stop using the laptop, don't keep it in your bag, bring it in immediately. We handle swollen-battery jobs safely on the bench with proper containment. Free diagnostic; the replacement itself is a normal-priced job.
Do you ship laptops back insured?
Yes. Prepaid Australia Post label, insured to $1,000 by default, more on request. Most repairs back in your hands within the week — same-day diagnostic when we receive it, then fix and return-post.
In, fixed, out.
Walk in to DFO Uni Hill or get a quote online. Free diagnosis, fixed price quote before any work, 90-day warranty.
4.8 stars, 276 reviews — and 13 years of them.
Had a fantastic experience, I was told that multiple places my computer was unrepairable and the data on my computer was lost but they were able to recover it. I was charged a very reasonable fee and fixed in a reasonable time. The main technician Jacob was amazing to deal with thank you again.
These guys know what they are doing. . Smashed my Samsung back cover —lost reception and camera. Two shops said not worth fixing and I need to buy new phone. CaseMonkey repaired everything with genuine parts and a 1-year warranty. Added a tough case and screen protector—all for under a couple hundred dollars. Im very happy . Thanks
Fantastic experience. They repaired my son's watch perfectly and quickly. Great service and great people. Highly recommended
Really impressed with this mobile repair shop. Fast turnaround, fair pricing, and excellent customer service. Super happy with the repair