WARRANTY · POLICY

90 days. Parts and labour.

Every repair we do is covered for 90 days from the day you collect — the part itself, the labour to put it in, and the labour to take it back out if something goes wrong. Written on your receipt. No fine print, no hoops.

Make a warranty claim Or call 03 9467 9694
90 DAYS · PARTS + LABOUR
WRITTEN ON THE RECEIPT
NO HOOPS, NO HASSLE
THE FINE PRINT — NO FINE PRINT

What we cover.
What we don’t.

No legalese. If your repair stops working the way it’s supposed to within 90 days, and you didn’t break it again in a new way, bring it back.

COVERED

Defects in the part or the work.

  • Replacement screen develops dead pixels, lines, touch dead-spots
  • New battery won’t hold charge, swells, or drains rapidly
  • Charging port we replaced becomes loose or intermittent
  • Speaker / microphone we fitted stops working
  • Camera module we replaced won’t focus or registers as missing
  • Face ID / Touch ID stops enrolling after our repair
  • Re-bonded adhesive lifts (water-resistance seal)
  • Software reinstall causes a new boot issue we can’t resolve
If we can’t fix it under warranty, we’ll refund the affected portion of the original repair.
NOT COVERED

New damage, or damage we warned you about.

  • Accidental damage after the repair (new drops, new cracks)
  • Liquid damage after the repair (we don’t guarantee re-seal forever)
  • Third-party modifications or other repairs done after ours
  • Pre-existing issues we documented and quoted around
  • Cosmetic wear — scratches, scuffs, dents over time
  • Software issues caused by user changes after collection
  • Battery health decline within normal use range
  • Damage from non-original chargers or accessories
If a non-warranty problem comes back, free diagnosis still applies — we’ll quote the new fix honestly.
HOW TO MAKE A CLAIM

Bring it back.
That’s it.

No claim forms, no hold music, no ‘please email a photo and we’ll get back to you’. Walk in to the workshop with your device and your receipt — or job number if you’ve lost the receipt — and we’ll have you sorted.

WARRANTY WINDOW
Day 0
Day 45
Day 90
  1. 01

    Bring the device to the workshop

    DFO Uni Hill, any day 10–6. Bring the device and your receipt (or job number — we can look up your repair in our system). No appointment needed for warranty claims.

  2. 02

    We diagnose the issue — free

    We test the device against the original fault description on your receipt. Free diagnosis — same as any other job. If the issue is the same as the one we fixed, it’s a warranty claim. If it’s a new fault, we’ll explain what it actually is.

  3. 03

    We confirm warranty cover

    If the issue falls under warranty, we cover it — same-day where possible, parts ordered next-day if not. If it doesn’t, you don’t pay for the diagnosis — and we’ll give you an honest fixed-price quote on the new repair.

  4. 04

    We repair, you collect

    Re-done on the bench like the original job. New 90-day warranty starts from the day you collect the warranty repair — it doesn’t reset the original 90 days on the device as a whole, but the specific component is covered fresh.

WARRANTY FAQ

The questions we
hear most.

Anything not covered here, ring us on 03 9467 9694 or come past the workshop.

Why 90 days — isn’t that short?

It’s the industry standard for third-party repair in Australia, and it’s what genuine replacement parts come backed with from the distributors. In practice, if a part is going to fail, it fails inside the first 30 days — we very rarely see warranty claims past day 60. If you want longer cover, ask about extended warranty on the day of repair.

What if my new screen cracks again — is that covered?

No — new cracks from new accidents are new damage, not a defect. If your replacement screen cracked without being dropped, brought back to the same address, no new impact — that’s likely a defect in the panel and we cover it. We can usually tell the difference under microscope.

My phone got wet again after a water-damage repair. Covered?

The seal restoration we do is good practice but no third-party repair can match factory IP-rating certification. We’ll always tell you that on the day. If liquid gets in again, we’ll diagnose for free and quote honestly — but it’s not a warranty claim.

I lost my receipt. Can I still claim?

Yes. Every repair is logged in our system against your name, phone number and the device IMEI / serial. We can look up your warranty in 30 seconds — just bring the device.

Does the warranty start over each time?

For each warranty repair, the replacement component gets a fresh 90 days. The original device-wide 90 days doesn’t reset — so if your screen warranty repair happens at day 80, the screen is covered fresh for 90 days but the battery (originally repaired on the same day) only has 10 days left.

What if you can’t replicate the fault?

We don’t close the claim — we’ll do a thorough soak test (overnight on the bench, multiple cycles) and document what we found. If we still can’t see it, we’ll explain that and ask you to bring it back the next time it happens. No charge.

Does Apple’s warranty still apply?

Yes — on genuine Apple, Samsung and Pixel parts, the manufacturer’s parts warranty runs alongside ours. If you bring it back inside the manufacturer’s longer window, we can usually claim against the part too. We’ll always pick whichever route gets you sorted fastest.

Do I need to make a booking?

No — walk in any day 10–6. Warranty claims get triaged ahead of regular drop-offs.

SOMETHING NOT RIGHT?

Bring it back. We’ll sort it.

Walk in to DFO Uni Hill any day, 10–6. Bring your device and receipt (or job number). Free diagnosis, same-day fix where possible.

Get in touch Call 03 9467 9694