RETURNS · POLICY

Repairs come back free. Accessories: 30 days.

Two policies, simple. Repairs not behaving? Bring the device back under warranty — we re-work on the bench, no charge. Accessory not for you? 30 days to bring it back, no questions, full refund.

How to return Or call 03 9467 9694
REPAIR RE-WORK · FREE
ACCESSORIES · 30 DAYS
IN-STORE OR BY POST
TWO POLICIES, PLAIN ENGLISH

Different rules for
repairs and products.

Repairs are services — if something we fixed stops working, that’s warranty re-work. Accessories are goods — if you changed your mind, 30 days, no questions.

REPAIRS

Re-work, free, on the bench.

Every repair is covered by our 90-day parts-and-labour warranty. If the part we fitted develops a fault, or the work we did fails to hold — bring the device back. We re-do the work on the bench at no charge. If we can’t resolve it under warranty we’ll refund the affected portion of the original repair.

  • Window: 90 days from collection
  • Covers: Defect in part or labour
  • Cost: Free re-work
  • Excluded: New accidental / liquid damage
  • How: Bring the device + receipt to the workshop
Read the full warranty
ACCESSORIES

30 days, no questions.

Cases, cables, chargers, screen protectors, MagSafe gear, stands, hubs — anything you bought from us in-store or online. 30 days to bring it back for a full refund to your original payment method. Unopened ideal; gently used considered if it’s genuinely not right for your device.

  • Window: 30 days from purchase
  • Condition: Unopened, or as sold
  • Refund: Original payment method
  • Excluded: Personalised or made-to-order items
  • How: Bring it back, or post with your order number
Questions about a return? Get in touch
HOW TO RETURN AN ACCESSORY

In-store fastest.
Post works too.

Walk-in returns get refunded on the spot. Postal returns get refunded within 3 business days of arrival at the workshop — we’ll email you when the parcel hits the bench.

IN-STORE
Refund on the spot
BY POST
3 business days from arrival
  1. 01

    Find your receipt or order number

    Email receipts from the website work fine on a phone screen. In-store paper receipts work too. Lost it? Give us a call — if you used a card or saved your email at checkout, we can usually look up the order in 30 seconds.

  2. 02

    Pack the item as it came

    Unopened items in their original packaging are easiest. Opened items — original box, all cables, the manual, anything that came in the box. Doesn’t need to be shrink-wrap perfect; just complete.

  3. 03

    Bring it in — or post it

    In store: walk in to DFO Uni Hill, any day 10–6. By post: send to Casemonkey, K10, DFO Uni Hill, 2 Janefield Drive, Bundoora VIC 3083 — include the order number on the satchel and a note with the reason. Return postage is at your cost unless the item arrived faulty.

  4. 04

    We refund to your original payment method

    Card payments refund back to the same card — usually visible in 1–3 business days depending on your bank. Cash refunds in cash if returning in-store. Online orders refund to the original payment method, which you’ll see on your bank statement within a week.

RETURNS FAQ

The questions we
get on returns.

Anything not here, ring us on 03 9467 9694 or come past the workshop.

What if my accessory arrived faulty?

Different story — that’s a faulty-goods return under Australian Consumer Law, not a change-of-mind return. We’ll refund the item plus your return postage. Bring it in or post it with the order number and we’ll sort it.

Can I exchange instead of refund?

Yes — in-store, swap for any other accessory of equal or lesser value, on the spot. If you want to go up in price, just pay the difference. Online exchanges go through as a refund + new order; faster that way.

What if I bought it more than 30 days ago?

If it’s a change-of-mind return, day 31 is past our window. If the item has actually failed inside its manufacturer warranty (most cases are 12 months on quality brands like Anker, OtterBox, Belkin, Apple), we’ll process the warranty claim with the brand on your behalf.

Do you accept returns on cables and chargers I’ve already used?

Yes, within the 30-day window, as long as the item is in good working order and complete. We test cables and chargers on the counter when you bring them back — if they’re fine, refund processed straight away.

My repair stopped working — is that a return or a warranty claim?

Warranty claim — head to /pages/warranty for the detail. Short version: bring the device and the receipt back to the workshop, we re-do the work on the bench at no charge. Different process to product returns.

What about screen protectors that are already applied?

If they’ve been applied to your screen we can’t take them back — protectors are single-use once they’re on. If you bought a multipack and only used one, we can refund the unopened ones. If we applied it for you and it bubbled or peeled within 7 days, we’ll re-apply with a fresh one at no cost.

Do I get the postage back?

For change-of-mind returns, original outbound postage stays with us — that’s the cost we paid Australia Post to get it to you. Return postage to us is at your cost. For faulty-goods returns, both directions of postage are refunded.

What if I paid with Afterpay or Zip?

Refunds go through Afterpay / Zip the same way the purchase went through. We refund our side immediately; the buy-now-pay-later provider then reverses any remaining instalments. Sometimes takes a couple of days to show up on your account — check the Afterpay or Zip app first before calling the bank.

NEED A HAND?

Walk it in. Sorted in minutes.

DFO Uni Hill, open 10:00am – 6pm every day. Bring the item and your receipt, and we’ll process the refund on the spot.

Get in touch Call 03 9467 9694